Last Updated: [09/06/2024]
At Digitalaxen, we strive to provide the highest quality services and ensure customer satisfaction. If you are not completely satisfied with our services, we offer a money-back guarantee under the conditions outlined below.
Money-Back Guarantee
We guarantee a full refund if we fail to fulfill the agreed-upon requirements of our services. The specific conditions for eligibility are as follows:
- Service Requirements: The refund guarantee applies only if the service requirements, as outlined and agreed upon in the service contract or agreement, are not met.
- Request for Refund: To request a refund, you must contact us within 30 days of the service completion date, providing detailed information about the unmet requirements and the reasons for your dissatisfaction.
- Evaluation: Upon receiving your refund request, we will evaluate the claim based on the agreed-upon service requirements and the provided documentation. This process may involve reviewing communications, project deliverables, and other relevant materials.
- Resolution: If we determine that the agreed-upon requirements were not fulfilled, we will process a full refund within 10 business days. In some cases, we may offer to rectify the issues instead of providing a refund, depending on the nature of the service and your preferences.
Exclusions
The money-back guarantee does not apply in the following situations:
- Changes to the requirements or scope of work that were not agreed upon in writing.
- Delays or issues caused by client-side factors, such as lack of communication, unavailability of necessary resources, or failure to provide required information.
- Dissatisfaction based on subjective preferences if the service requirements were objectively met.
- Services that were partially completed and accepted in writing or through continued use.
Contact Us
If you have any questions or concerns about our refund policy or need to request a refund, please contact us at:
Digitalaxen
Email: privacy@digitalaxen.com
Address: 7901 4th St N suite 300St
Petersburg, FL 33702, USA
We value your business and are committed to delivering high-quality services that meet your expectations. Thank you for choosing Digitalaxen.