Last Updated: [09/06/2024]

At Digitalaxen, we strive to provide the highest quality services and ensure customer satisfaction. If you are not completely satisfied with our services, we offer a money-back guarantee under the conditions outlined below.

Money-Back Guarantee

We guarantee a full refund if we fail to fulfill the agreed-upon requirements of our services. The specific conditions for eligibility are as follows:

  1. Service Requirements: The refund guarantee applies only if the service requirements, as outlined and agreed upon in the service contract or agreement, are not met.
  2. Request for Refund: To request a refund, you must contact us within 30 days of the service completion date, providing detailed information about the unmet requirements and the reasons for your dissatisfaction.
  3. Evaluation: Upon receiving your refund request, we will evaluate the claim based on the agreed-upon service requirements and the provided documentation. This process may involve reviewing communications, project deliverables, and other relevant materials.
  4. Resolution: If we determine that the agreed-upon requirements were not fulfilled, we will process a full refund within 10 business days. In some cases, we may offer to rectify the issues instead of providing a refund, depending on the nature of the service and your preferences.


The money-back guarantee does not apply in the following situations:

Contact Us

If you have any questions or concerns about our refund policy or need to request a refund, please contact us at:

Address: 7901 4th St N suite 300St
Petersburg, FL 33702, USA

We value your business and are committed to delivering high-quality services that meet your expectations. Thank you for choosing Digitalaxen.