Last Updated: [09/06/2024]
Welcome to Digitalaxen! These terms and conditions outline the rules and regulations for the use of our services. By accessing and using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you should not use our services.
Payment Terms
- Initial Payment: A payment of 50% of the total project cost is required before the commencement of any work. This initial payment is used to secure our services and allocate resources for your project.
- Final Payment: The remaining 50% of the total project cost is due upon completion of the project, prior to the final delivery of the completed work.
- Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and other methods as agreed upon during the project initiation.
Money-Back Guarantee
We offer a money-back guarantee if the customer is not satisfied with our services under the following conditions:
- Eligibility: The money-back guarantee applies only if the agreed-upon requirements, as outlined in the service contract or agreement, are not fulfilled.
- Request for Refund: To request a refund, you must contact us within 30 days of the project completion date, providing detailed information about the unmet requirements and the reasons for your dissatisfaction.
- Evaluation: Upon receiving your refund request, we will evaluate the claim based on the agreed-upon service requirements and the provided documentation. This process may involve reviewing communications, project deliverables, and other relevant materials.
- Resolution: If we determine that the agreed-upon requirements were not fulfilled, we will process a full refund within 10 business days. In some cases, we may offer to rectify the issues instead of providing a refund, depending on the nature of the service and your preferences.
Client Responsibilities
- Provision of Information: The client is responsible for providing all necessary information, resources, and access required for the completion of the project in a timely manner.
- Communication: The client must maintain regular communication with Digitalaxen to ensure that the project progresses smoothly and any issues are addressed promptly.
- Approval and Feedback: The client is responsible for providing timely feedback and approvals during the project lifecycle.
Limitation of Liability
- Service Performance: While we strive to deliver high-quality services, Digitalaxen is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
- Force Majeure: Digitalaxen is not responsible for any delays or failures in service delivery due to circumstances beyond our control, including but not limited to natural disasters, acts of war, or other unforeseen events.
Intellectual Property
- Ownership: Upon full payment, the client will own all rights to the completed work. Digitalaxen retains the right to use the completed work for promotional purposes unless otherwise agreed upon in writing.
- Third-Party Materials: Any third-party materials used in the project will be licensed to the client according to the terms of the third-party provider.
Changes to Terms
Digitalaxen reserves the right to update these terms and conditions at any time. We will notify you of any changes by posting the new terms on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the new terms.
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Digitalaxen
Email: privacy@digitalaxen.com
Address: 7901 4th St N suite 300St
Petersburg, FL 33702, USA
Thank you for choosing Digitalaxen. We look forward to working with you and delivering exceptional digital solutions.